FAQs - how can we help? | THE FLOORR
FAQs
Begin your journey
What is THE FLOORR?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
THE FLOORR is the personal shopping engine designed by luxury industry experts for the client-facing community. Unleash your potential, grow your business, and redefine the way you style. With THE FLOORR's powerful technology and advanced operating system, you can efficiently manage and expand your business like never before.
What are some of the key features and functions?
- Create personalized looks in seconds.
- Access our global inventory of luxury multi-retailers and brands, linked to pre-agreed commission and trackable links.
- Grow your relationship with your clients with our live chat: send looks, voice notes, product push, and conversion.
- Create, merchandise, and share content with our moodboards.
- Sales dashboard: manage and grow your business in one place.
What are the requirements to join?
To join THE FLOORR, you must meet the following criteria:
How can I start?
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
Does THE FLOORR operate internationally?
Yes, THE FLOORR operates internationally. We have partnered with luxury retailers across the globe. We recommend using our 'region' search filter in our global inventory to search for specific geographical locations.
What are the fees?
There are no fees to join THE FLOORR. We operate on a commission basis, where we receive a small percentage (commission %) from every sale.
What app should I download if I'm a stylist?
We have two apps available. One is specifically designed for you to operate your business as a personal shopper/stylist and one for your client to be able to make the most of the shopping experience.
What is the commission structure?
The commission structure varies as our retail partners have individual affiliate commission rates. These are clearly marked on each item.
How long will my application take to be reviewed?
Our team will carefully review your application, and the process typically takes up to 72 hours. We will contact you via the email you provided on your application. Please remember to check your junk or spam folder to ensure you don't miss any communication from us.
Orders, Returns, and Exchanges
THE FLOORR is not responsible, either partially or entirely, for any part of the process involved in purchasing products through our services. Please note the following:
- Purchasing process: When you purchase a product after using our services, it must be completed directly on our retailer partners' websites.
- Responsibility disclaimers: THE FLOORR is not responsible for the following:
- Any information requested by the retailers or their Data Protection Policy.
- Order acceptance or product availability.
- Any content on the retailers' websites, as items or products featured in our looks are not reserved and may be purchased by other customers.
- Pricing, exchange rates, currency used, VAT, taxes, duties, shipping, or any other charges applied to the product during the purchase on the retailer's website.
- Order cancellation, which should be directly addressed with the retailer.
- Returns and exchanges, which should be handled directly with the retailer.
If you have any concerns or issues regarding a purchase you made, please address them directly with the retailer. THE FLOORR is not involved in this process.
Troubleshooting
Does your app work for Android?
Currently, THE FLOORR app is available exclusively for iOS users. However, we are actively working on the release of our Android app, which will be available soon.
What browsers does THE FLOORR support?
All modern browsers are supported.
Where can I find more help?
For any technical, payment, or shopping-related questions, please email support@thefloorr.com. Our team will be happy to assist you.
Other
If you're interested in becoming an affiliate partner or using our software, please email us at: affiliates@thefloorr.com
For any further inquiries or support, please reach out via support@thefloorr.com.